The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. PRO FOODS and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if PRO FOODS believes that customer conduct violates applicable law or is harmful to the interests of PRO FOODS and its subsidiaries.



  • Privacy Policy

  • PRO FOODS respects your concerns about privacy. PRO FOODS privacy policy is intended to provide you with information regarding our use of information collected from users of the PRO FOODS websites. As we continue to improve PRO FOODS website, PRO FOODS privacy policy may change over time. We therefore recommend that you review this privacy policy regularly to ensure that you are familiar with our privacy practices. If at any time you have questions regarding this privacy policy, you may always contact a representative of PRO FOODS by sending an e-mail to info@pro-foods.com

    Aggregated Information PRO FOODS collects anonymous, non-personal, aggregate information, such as usage and traffic pattern data, through the use of cookies and IP addresses. PRO FOODS uses cookies to provide tailored information on our website. A cookie is a small data file that a website transfers to online users' hard drives to remember service settings. Cookies do not personally identify users of PRO FOODS website. Cookies allow PRO FOODS to measure user activity on the website and to improve users' experiences. You can set your browser to notify you when you receive a cookie, and to decline to accept it. PRO FOODS also collects IP addresses from every online user. An IP address is a number that is automatically assigned to your computer and is automatically identified to PRO FOODS web server when you visit our website. This information is collected to provide aggregate data to PRO FOODS or other third parties about PRO FOODS users. Such aggregate information collected by PRO FOODS may be used either by PRO FOODS or shared with unrelated third parties.

    Personal Information Personal identifying information may include name, street address, phone number and/or e-mail addresses, and other similar information, some or all of which may be requested of you when interacting with our website. PRO FOODS collects personal identifying information from you in circumstances when you knowingly provide such information, including on the "contact us" page. We will let you know where providing personal information is optional. PRO FOODS uses personal information provided by you in order to improve PRO FOODS website, to provide you with products or services and to inform you about additional products or services that may be of interest to you. PRO FOODS may share personal information with third parties in the following circumstances: where we believe in good faith that disclosure is required by applicable law; to cooperate with regulators or law enforcement authorities; or to protect our rights or property.

    Links To Third Party Sites PRO FOODS website may, from time to time, contain links to other websites. PRO FOODS takes no responsibility for the privacy practices of such other websites. You should consult the privacy policies of each linked website in order to determine whether the site adheres to a similar privacy policy as PRO FOODS.

    Use Signifies Acceptance Your use of PRO FOODS website signifies that you agree to the terms of this privacy policy.



  • Shipping & Delivery

  • Return/Exchange Policy

    PRO FOODS accepts exchanges/returns within 30 days from shipment of goods. Please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a copy of your sales receipt note with your address and daytime phone number along with your instructions/comments and send to: 

    PRO FOODS 
    25 Highland Park Village Suite 100-830
    Dallas, Texas 75205

    Items bought in stores may not be returned to PRO FOODS, LLC. Items bought online cannot be returned at stores carrying PRO FOODS products.

    Shipping

    Domestic Shipping

    PRO FOODS offers Priority Shipping through USPS. Estimated delivery time, according to USPS is 2-3 days depending on your location. We are able to ship to PO, APO, or FPO boxes, if within USPS shipping regions.

    Shipping Times

    • USPS orders will ship within 24 hours.
    • Orders placed Fridays after 3:00pm (CST) through Sundays will ship on Monday (except if Monday is Holiday)

    Tracking your Order

    We will provide you with a tracking number that allows you to simply click on the link to USPS which will provide you with all of the necessary information to track your order. 

    International Shipping

    PRO FOODS offers international shipping through U.S. Postal Service.

    Please note our international shipping charges do not include any import fees, taxes, duties, brokerage, or any other charge applied by a third party. The customer is solely responsible for these and any other fees should they apply..

    How do we determine what shipping costs will be? 
    International shipping costs are based on a combination of the following:

    • Weight and dimensions of package
    • Method of shipment such as Ground, Next Day Air, etc.
    • The location is shipping to (also called the destination country or region)

    Therefore, costs may vary greatly depending on what, and where we're shipping, and can be considerably higher for international destinations.

    At this time, PRO FOODS ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, PRO FOODS ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.